Shipping and Returns
Shipping and Returns
We offer free 3 to 4 days shipping on all US orders over $50. Express shipping is also available for an additional fee. Eligible, unworn merchandise can be returned within 30 days of the order ship date for a full refund.
We offer free shipping on all US orders $50 and over via USPS or UPS Standard. Orders below $50 will be charged a fee for shipping. Express shipping is available for an additional charge as noted at checkout.
We process and ship orders from our Ohio warehouse Monday through Friday. When your order ships, you will receive a shipping confirmation email containing your tracking information. Please check your spam folder if you did not receive this email. If you have a Margot Atelier account, you can track your order by clicking "Account" and then "My Orders". Once your order is placed, we are unable to upgrade your shipping selection or change your shipping address.
All orders are charged at the time of purchase.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Keep in mind that handcrafted products might vary slightly given the materials and creation process.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
We do not process exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.